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Popnots Online Store Online Shopping Help File

How To Order
To order an item, simply enter the quantity you desire and click the Add To Cart button from any product display in our store.

Clicking the View Order icon on the upper right side of any page will take you a running tally of items in your cart. On this screen you can change quantities, delete items, change shipping methods and calculate your sales tax. Choose Continue Shopping to return to the store or Checkout to pay for your order.

Please do not use your browser's back button on any of the View Order or Checkout pages. Doing so may result in inacurate charges and/or items in your shopping basket.

When checking out you may choose to register using your email address and choosing a password or, if your order is shipping to the same address on your credit card you may choose the express checkout option.

Upon completion of your order, you should be taken to page thanking you for your order. You should also receive an email confirmation shortly thereafter. If you do not receive an email confirmation, please email us at orders@popnots.com so we can make sure your order was properly processed.

Registered users can save multiple addresses in an address book for future use and track the progress of their orders online. To access your account click the My Account icon on the upper right side of any page.

Requirements
To use this online shopping system, you must have a browser that supports Cookies and JavaScript. If your browser is not properly configured, items may not show up when you go to check out or you may receive an error message when attempting to order an item or checkout. Version 3.0 or higher of Internet Explorer or Netscape Navigator should work as long as Cookies and JavaScript are enabled. Check your browser's documentation or visit Microsoft or Netscape if you are having trouble configuring your browser.

Security
We feel that the security of our customer's data is our top priority. That is why we have chosen the Authorize.Net online credit card processing service to handle all of our credit card payments. Your payment information is encrypted using industry standard 40 or 128 bit Secure Socket Layer technology and sent to an Authorize.Net transaction server. For maximum security, the server then sends the data through the authorization network to the appropriate card issuer's bank over a proprietary connection.

Note: Users with version 3 browsers may experience a warning message about an expired certificate. This is a browser issue and does not actually affect security.

Return Policy
Popnots Online Store offers a 30 day money back guarantee.

Contact Us
If you have any questions about our company, ordering process or an order that you have placed, please feel free to email us at orders@popnots.com and a representative will contact you shortly.



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